Information Extractors(22)
| Identifier | Data | Type | Agent |
|---|---|---|---|
customer_name | Full Name | String | Sarah — Sales |
email_address | String | Alex — Support | |
phone_number | Phone | String | All Agents |
booking_date | Preferred Date | Date | Maya — Booking |
issue_type | Issue Category | Enum | Alex — Support |
sentiment_score | Caller Sentiment | Number | All Agents |
product_interest | Product Name | String | Sarah — Sales |
zip_code | Zip / Postal Code | String | Tom — Outbound |
company_name | Company | String | Sarah — Sales |
callback_time | Callback Preference | DateTime | All Agents |